Reservation Cancellation Policy

At Bxoticug Casino Hotel, we understand that plans can change. Our cancellation policy is designed to be fair and transparent while maintaining our high standard of service.

Important Notice

All cancellations must be made through our official website, mobile app, or by contacting our reservations team directly. Third-party bookings must be cancelled through the original booking platform.

Standard Room Reservations

Cancellation Timeline Refund Policy
48+ hours before check-in Full refund, no cancellation fee
24-48 hours before check-in 50% refund of first night's stay
Less than 24 hours No refund, first night charged
No-show Full stay charged

Suite & VIP Reservations

Cancellation Timeline Refund Policy
72+ hours before check-in Full refund, no cancellation fee
48-72 hours before check-in 75% refund of first night's stay
24-48 hours before check-in 50% refund of first night's stay
Less than 24 hours No refund, first night charged

Group Bookings & Events

  • Cancellations must be made at least 14 days prior to arrival
  • 50% deposit required at booking (refundable according to policy)
  • Custom cancellation terms may apply for large groups
  • Contact our events team for specific details

Special Circumstances

We understand that unforeseen circumstances may arise. The following situations may qualify for special consideration:

  • Medical emergencies (with documentation)
  • Natural disasters or severe weather conditions
  • Government-issued travel restrictions
  • Death in immediate family

Modification Policy

Reservation modifications are subject to:

  • Availability for new dates
  • Rate differences for new dates
  • Modification fees may apply
  • Must be made at least 48 hours before check-in

Refund Process

  • Refunds are processed within 5-7 business days
  • Credited to original payment method
  • Processing time may vary by financial institution
  • All refunds are issued in USD

Peak Seasons & Special Events

Different cancellation policies may apply during peak seasons, holidays, and special events. Please check your reservation confirmation for specific terms.

Contact Information

For cancellations or modifications, please contact:

Reservations Department
Bxoticug Casino Hotel
Phone: +1 (800) 123-4567
Email: [email protected]

Last Updated: January 1, 2025